At Jabel Al Satwa Technical Services, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide through contact forms, service requests, or inquiries, including:

• Name
• Email address
• Phone number
• Address or location details
• Any other information you share with us for service-related communication

b. Technical Information

Automatically collected data when you interact with our website, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and service requests
• Provide our technical services and customer support
• Improve our website’s functionality and user experience
• Send service updates, reminders, or notifications
• Maintain internal records for administrative and operational purposes
• Ensure compliance with applicable laws in the UAE

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With our internal team or service technicians for service coordination
• With trusted third-party service providers (e.g., hosting, analytics)
• If required by law, government authorities, or legal proceedings
• To protect our rights, property, or safety

All shared information is handled securely and used only for legitimate business purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to use industry-standard security practices, no method of transmission over the internet is 100% secure.

5. Cookies Policy

Our website may use cookies to improve user experience, analyze traffic, and personalize content.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features.

6. Your Rights

Depending on UAE data protection guidelines, you may have the right to:

• Access the personal data we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your data where applicable
• Withdraw consent for certain data uses

You can exercise these rights by contacting us directly.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to submit a request regarding your information, you can contact us at:

Jabel Al Satwa Technical Services
Call: +971 50 227 9275
M floor Fronds Building, Sheikh Zayed Road, Dubai, UAE

Last Update: 21-November-2025